Shipping Information

1. Delivery time for garments

The estimated delivery times shown apply from the date of dispatch from our warehouse. Depending on nature of order, All goods are usually dispatched between 5 - 30 working days from receipt of order.

2. Delivery Address

All orders placed will be delivered to the UK Billing address only.

3. Shipping Charges

The minimum charges are calculated for you and are shown on the Final Review of Your Order page, before you pay for the good. The final delivery charge will be calculated prior to the dispatch of the product(s) and if different from the charge shown on "the final review of your order" page you will be informed of the final delivery charges.

  • Standard shipping charge : £5.95
  • Free delivery on order over: £80.00

During special promotions, costs and delivery times may vary. This will be displayed within the terms of the promotion.

4. Customs/Duties/Taxes

When ordering goods from Vagha.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Vagha.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

5. Returns Policy for Garments

Garment orders are based on the measurements/sizes that you provide on our website by email or phone. Vagha will not be responsible for any inaccuracies in the final product in lieu of the measurements provided. Please note that before dispatching an order, we take photographs and record videos of each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library. We do not accept returns or exchanges of custom orders.

 

At Vagha, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 7 days of receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

 

 

There is no refund for shipping and handling charges.  Please see RETURNS AND REFUNDS for further information.